Returns & Exchanges

At Escentual, we want you to be delighted with your beauty purchase, which is why we offer a straightforward 30-day return policy for unused and unopened products. If you change your mind or receive a faulty item, our dedicated customer service team is here to ensure a smooth resolution.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging with all security seals intact within 30 days of receipt.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a unique Return Authorization Number.

• 3.
  Package Securely

  Place the items in a sturdy box with the original delivery note and clearly mark the outside with your Return Authorization Number.

• 4.
  Ship and Refund

  Send the package back using a tracked service; once inspected at our warehouse, your refund will be processed within 7 working days.