Frequently Asked Questions
Everything you need to know about your Escentual beauty journey.
How long does shipping take and what are the costs?
We offer several delivery options including Standard and Next Day delivery. Most UK orders arrive within 2-3 working days, while international shipping varies by destination. Free delivery is available on orders over a specific threshold.
What is your return policy for beauty products?
You can return unopened and unused products in their original packaging within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are faulty.
Are all products sold on Escentual authentic?
Yes, Escentual is an authorized retailer for all the brands we carry. Every product is sourced directly from the manufacturer or their official distributors, ensuring 100% authenticity and freshness.
Can I get expert advice on which skincare or fragrance to choose?
Absolutely! Our beauty experts are available via email and social media to provide personalized recommendations. You can also explore our blog and product descriptions for detailed ingredient lists and olfactory notes.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible payment options.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your parcel's progress.